Arik Air Graduate Vacancy : Call Centre Agent

Arik Air is seeking the services of suitable and qualified call center agent for its 2016 recruitment excercise. Launched in 2006, Arik Air is West Africa largest airline. Positioned at the commercial hub airport of one of the world's leading emerging economies, Arik Air currently serves an ever expanding route network of key cities in Nigeria, Africa, Europe and the US. Arik Air boasts a modern fleet of 28 aircraft.

As part of our overall growing strategy, we are seeking experienced individuals to join and expand our team of passionate and dedicated professionals based in Lagos, Nigeria. In exchange we are offering excellent benefits and career development opportunities.

We are recruiting to fill the position below:

Job  Title: Call Centre Agent

Location: Lagos, Nigeria

Reporting to: Call Centre Supervisor

Primary Objective

• To represent Arik Air in conducting inbound and outbound communication with prospects and Customers.

Principal Accountabilities And Responsibilities

• Ensure all inbound calls are answered in a courteous and timely manner.
• Determines eligibility by comparing client information to requirements.
• Establishes policies by entering client information, confirming pricing.
• Informs clients by explaining procedures, answering questions, providing information.
• Ensure call targets are met on a daily basis which is shift compliance.
• Using appropriate escalation metrics.
• Update job knowledge by studying new product descriptions, participating in educational opportunities and trainings.
• Accomplishes sales and organizational mission by completing related results as required by the job role.
• Research required information using available resources.
• Manage and resolve customer complaints.
• Complete call logs and produce call reports at the end of the shift for target evaluation.
• Evaluate customer challenges and provide logical lasting solutions.
• Manage customer loyalty by follow–up of Customer calls.
• Manage correspondence and other management tasks.

Person Specifications

• A minimum of a Bachelor's degree in any discipline and post NYSC qualification.
• Good and effective communication skills.
• A good knowledge on the use of Microsoft office applications.
• Ability to work independently with minimal supervision.
• Ability to work innovatively and effectively under pressure.
• A team player with the ability to work coercively with individuals from different cultural and ethnic backgrounds.
• Proactive.
• Attention to detail.
• Ability to speak foreign language is an added advantage
• Service oriented.
• Analytical and logical thinking.

Working Relationship

• Colleagues in different teams.
• Internal Customers, Supervisors and Call Center Manager.
• External Customers and Passengers
• Statutory bodies like FAAN, NCAA as the case may be.

Application Closing Date

9th August, 2016.

How to Apply

Interested and qualified candidates should send their Application and CV's to: vacancies@arikair.comOr

Click here to apply online

Read More

Customer Service/Call Center N120, 000 Naira

Career Opportunities as Customer Service/Call Centre Rep

Do you know that welltrained Customer Care Professionals earn as much as 90- 120,000 naira monthly?

Become a Certified Customer Care/Call Centre Professional after 2 weeks training,  Job Placement Opportunity available ,to earn up to 90-120,00 monthlyafter trainingAge: 18 - 45

APPLICATIONS ARE TREATED ON FIRST COME FIRST SERVED BASIS

Do not give up due to 3^rd class or Pass!!

Apply now to get trained

Apply here: www.nigeriacallcenterjobs.com for more details.

Read More

Prepaid Medicare Services Limited Vacancy : Call Centre Agent

Prepaid Medicare Services Limited, a leading Health Maintenance Organisation (HMO) is currently recuiring for the position of a Call Centre Agent at Prepaid divison. We are a major player in the Nigeria Health Insurance Industry with Head Office in Abuja seeks to fill the under-listed position with competent, experienced and dedicated individuals

We are recruiting to fill the positions of:

Job Title: Call Centre Agent 

Job Ref: CCA-ABJ-10-13

Location: Abuja

Responsibilities

• To answer and or/initiate customer calls, respond to customer needs in a professional, service-oriented manner and maintain the highest level of customer satisfaction by seeking first call resolution.
• Modelling effective communication skills, call centre agents must be knowledgeable about the products arid services of Prepaid Medicare Services Ltd HMO.
• Function as an information source through telephonic assistance to members, providers, billing agencies, and various company/department staff.
• Provide pleasant customer experience through superior customer service methods, problem solving and real-time issue resolution.
• Interact with provider community and various departments to resolve issues involving the membership and credentialing status.
• Explain benefits, eligibility status, enrollment processing procedures and status of authorizations arid referrals to callers.
• Conduct member outreach calls as assigned to pro-actively educate members on services available (Welcome Calls)
• Process complaints, following established guidelines.
• Maintain knowledge of National guidelines, regulations, and departmental policies and practices and maintain accurate documentation for compliance.
• Answer calls professionally and respond to customer inquiries.
• Identify and escalate priority issues

Requirements

• Minimum of an OND in any of the Sciences, Marketing, Insurance or any other relevant field
• HMO Experience is an added advantage
• Knowledge of the operations of the National Health Insurance Scheme (NHIS) will be an added advantage
• Excellent customer relationship skills
• Good communication/presentation skills (both oral and written)
• Ability to communicate effectively in both oral and written English language
• Must be a team player, able to build arid maintain effective and collaborative sales and marketing network.
• Must be able to take responsibility arid demonstrate high level of integrity in dealing with all stakeholders
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required.
• Good Typing Skills
• Attention to details
• Professional development through participation in continuing education and professional organisations
• Good verbal and written communications skills
• Conversant with the HMO processes and Maintenance
• Must also be good in coordination, listening, scheduling and teamwork
• Must possess good administrative skills
• Superior problem solving skills
• Ability to explain detailed instructions articulately and clearly
• Ability to analyse information promptly
• Exceptional customer services skills
• Proficient in relevant computer applications
• Knowledge of customer service principles and practices
• Knowledge of call centre telephony and technology
• Relevant product knowledge

Application Closing Date

29th October, 2013

Method Of Application

Interested and qualified candidates should send their applications and CVs (as attachments) to: hr@prepaidmedicareng.com

Or

Via post, addressed to:

The Admin/HR Manager,
Prepaid Medicare Service Ltd (Head Office)
Suite F6, Wing C,
3rd Floor, ABM Plaza,
(opposite Utako Market)
Plot No; 23 Ekukinam Street,
Off Obafemi Awolowo Way,
Utako District, Abuja

Note: use job title and job reference as the subject of your email/letter

SEARCH FOR HIGH PAID JOBS HERE

Read More