Citibank Nigeria Limited Vacancy : Cluster Compliance Officers

Citibank Nigeria Limited, the leading global financial services company is currently seeking the services of suitable and qualified personel for the positions of Cluster Compliance Officers. We provides consumers, corporations, governments and institutions with a broad range of financial products and services.

We are recruiting to fill the position below:

Job Title: Cluster Compliance Officer

Job ID: 16019984

Locations: Port-Harcourt, Aba and Bonny

Job Purpose

• The individual will play a key role in developing and maintaining a robust control environment in the branch/cluster and across the bank in general.
• He/she will be responsible for coordinating, monitoring and advising on compliance with business, global, regional, and local AML & compliance policies, procedures, and requirements.

Key Responsibilities

• Implementation of all applicable compliance and AML/CFT programs at the branch/cluster level;
• Ensure all compliance reviews/reports are being performed timely, are adequate and appropriately documented;
• Monitoring compliance to regulatory and internal policies, processes and procedures by staff in the branch/cluster;
• Daily resolution of compliance issues emanating from the branch/cluster in line with all applicable regulatory requirements  and internal policies and liaising with the Head Office as necessary; 
• Monthly reports on compliance Status of the branch/cluster to the Chief Compliance Officer;
• Reporting all forms of compliance breaches to the Chief Compliance Officer;
• Bringing to the attention of the Chief Compliance Officer any suspicious transaction/activity;  
• Carrying out compliance advisory services to the branches covered;
• Liaising with local Regulators, Law Enforcement and other Governmental Bodies and ensure good relationships with the same;
• Work closely with the Business and other key stakeholders such as Operations & Technology to identify and mitigate the risks associated with existing and new business with emphasis on higher risk customers and transactions;
• Attend to and where necessary, lead compliance related customer interactions;
• Contribute to a “no surprise” compliance culture by developing and delivering compliance training programs including providing annual face-to-face training and developing and delivering any other relevant periodic targeted training to employees in the branch/cluster (new hires, transfers and existing staff);
• Raise the visibility of compliance by specifically improving the compliance risk assessment and compliance testing standards at the branch/cluster; and
• Manage ad hoc compliance related projects as required.

Requirements

Knowledge/Experience:

• Minimum of 10 years work experience in the Banking sector
• Experience of at least 3 major areas of banking operations
• Knowledge of relevant regulations
• Experience in compliance monitoring reviews, e.g. account opening or periodic reviews

Skills:

• Strong written and personal communication skills
• Attention to detail
• Ability to manage and facilitate multiple projects
• Ability to work individually and in teams
• Proficiency in Microsoft office applications
• Ability to embrace new technologies
• Interpersonal skills

Qualifications:

• Undergraduate qualification in Finance, Accounting, Economics, Law or degree in any other discipline
• Relevant higher degree or professional qualification
• Operations, Control, risk related experience, though not compulsory, will be an added advantage

Competencies:

• Highly organized and methodical with close attention to detail
• Strong interpersonal skills and a commitment to co-operative and collaborative working
• Strong team player willing to learn and share experience with other team members
• Flexibility to work with changing priorities and deadlines

Application Closing Date

Not Specified.

How to Apply

Interested and qualified candidate should:

Click here to apply online

Read More

Citibank Nigeria Limited Vacancy : Compliance Testing Officers

Citibank Nigeria Limited, the leading global financial services company currently seeks the services of a suitable and qualified Compliance Testing Officers.We  provides consumers, corporations, governments and institutions with a broad range of financial products and services.

We are recruiting to fill the position of:

Job Title: Compliance Testing Officer 

Job ID: 16004923

Location: Abuja

Job Function: Compliance and Control

Job Purpose

• The goal of the Compliance Testing Team in EMEA is to ensure adherence to regulatory requirements, and to perform planned reviews against regulatory requirements and pertinent processes.
• The Compliance Testing Officer will be expected to perform reviews of specific areas of regulatory compliance and coordinate the execution of testing on a region-wide basis by other Compliance staff, operating as a virtual team.
• The Officer will also be expected to review regulatory requirements to determine appropriate test programme coverage.

Job Background/Context

The Compliance Testing team exists to assist in the management and oversight of Compliance risk in the following ways:

• To complete Compliance Reviews using a strong, independent and consistent global process
• To pro-actively identify areas of compliance risk and escalate these to senior management for resolution
• To ensure that effective and timely corrective actions plans are in place to address any areas of compliance risk that are identified.

Key Responsibilities

• The Compliance Testing Officer ('The Officer') will perform analysis against regulatory risks and associated controls and conduct testing of these in accordance with predetermined standards and test programmes
• The Officer will be involved in reviews covering various businesses and processes across all sectors
• The Officer will work on reviews both in the capacity of lead reviewer as well as participant in the reviews led by other team members
• The Officer will perform remote reviews, both through the centralised capture of data amenable to sample-based and testing and through the development of virtual review teams, able to be directed by the Officer towards the collaborative execution of a review
• Based in the regional office (Abidjan, Nigeria) the officer will work with various countries in providing consultancy on control issues surfaced during compliance reviews in the respective countries
• Reviews will be conducted based on both those planned for the year (thematic, horizontal, targeted, ad-hoc) or on account of regulatory and/or business/industry issues
• The Officer will work on individual projects assigned from time to time within the Compliance Testing remit
• The Officer will be a member of the regional Compliance Testing Team and will be expected to provide a strong advisory role in the unit’s activities, strategy and development.

Development Value:

• The successful candidate will play an important role in the testing activities of the unit providing opportunities to develop a more in-depth view of the businesses being tested from a regulatory and compliance perspective.
• Furthermore, the officer will get an opportunity to work with other pillars/facets of controls while working on special project co-ordination initiatives.
• The role also entails junior supervisory responsibilities, building, developing and overseeing virtual teams charged with review execution.

Person Specification

Knowledge/Experience:

• Minimum 10 years industry experience with a background in Compliance, Risk or Audit, preferably gained in an international financial institution.
• In-depth understanding of audit methodology, risk and control analysis.
• Experience of at least three major areas of banking operations, including very good knowledge of Corporate Banking products, processes, procedures and regulations.
• A good knowledge of multiple control testing environments

Skills:

• Strong oral and written communication / negotiation skills, with the proven ability to influence opinion, articulate/substantiate review findings and defend these if challenged by senior business management
• Strong ability to manage and facilitate work projects both on the ground and with remote units
• Accuracy and attention to detail in the presentation and publication of compliance testing reports to a senior audience
• Strategic and goal-oriented focus
• Unwavering commitment to co-operative and collaborative working
• Strong project management and presentation skills

Qualifications:

• A minimum of a first degree or its equivalent in any discipline plus a relevant higher degree or professional qualification
• Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

Competencies:

• The successful candidate will need to show that he/she is prepared to take responsibility to lead/manage testing in a multi-dimensional business environment.
• The candidate should be able to work with compliance and business partners in pursuing our common objectives.
• The candidate must be able to work effectively within the testing team members and the countries across the region and beyond.

Application Closing Date

Not Specified.

How to Apply

Interested and qualified candidate should:

Click here to apply online

Read More

Citibank Nigeria Limited Vacancy : Graduate Transaction Svs. Rep 3 (Teller)

Citibank Nigeria Limited, the leading global financial services company is recruiting for the position of a qualified Graduate Transaction Svs. Rep 3. We provides consumers, corporations, governments and institutions with a broad range of financial products and services.

We are recruiting to fill the position of:

Job Title: Transaction Svs. Rep 3 (Teller)

Job ID: 15096081

Location: Lagos

Job Function: Operations

Job Purpose

• The basic objective of the Branch Operations/Cash & Tellers unit is delivery of products and services to customers in a timely and efficient manner.
• Located in the banking hall, the unit is the major point of contact with customers and the general public; hence it is a major driver in determining the level of customer satisfaction through the quality of service provided.
• Positive customer experience translates directly to business growth through deepening of customer wallet and creates opportunity for new relationships.
• This underscores the primal position of the unit within the overall context of the bank as a service provider.

Key Responsibilities

The following are the specific tasks and responsibilities of the Counter Service Teller:

• Perform LCY/FX cash transactions over the counter at the branch.
• Reconcile FX collections from implant location to resolve issues with collections
• Hold custody of FX cash in the vault.
• Handling/processing of all over the counter collections.
• Ensure all customers’ requests/instructions are complete with proper documentation in line with applicable regulations and guidelines of Central Bank of Nigeria, tax laws of the Federal Republic of Nigeria, U.S. anti-boycott and anti-money laundering guidelines, Citigroup policy and local procedures.
• Time-stamp (validate) and signature-verify all customers’ requests and refer those that require call-back/status approval to supervisor for action.
• Ensure transactions are not processed for SDN names and sanctioned countries by checking the SDN list prior to processing transactions.
• Report all qualifying transactions processed in line with existing NDLEA limits.
• Ensure appropriate charges are applied as per bank’s charges list, applying concessions where applicable.
• Process all customer requests within the standard turnaround time and without error.
• Ensure stated procedures and policies for all products are adhered to while processing. e.g. Advise of daily rates first thing every morning
• Update registers, where required, before/after processing.
• Ensure all transactions processed during the day are fully authorised and there is no pending transaction left on the system before closing for the day.
• Ensure all cash received and paid is properly accounted for by preparation of teller proof at the end of each day. Perform intermittent balancing during the day.
• Ensure all cash exchanges are documented in line with policy. Safeguard all cash and valuables under custody.
• Maintain appropriate confidentiality and security of customer and transactional information stored in any form (images, application files, databases, spreadsheets, papers, registers, files, etc) in line with local procedures and departmental designations.
• Ensure proper put-away procedures are observed at close of business and during any temporal absence from workstation.
• Participate in the quarterly MCA exercise for all counter products and processes and ensure satisfactory MCA ratings are achieved for all products and processes.
• Handling of expense and internal processing transactions.
• Preparation and delivery of reports as may be required by implant customer
• Ensure all performed tasks are closed on Resolve IT at the required/specified intervals.
• Perform additional projects and responsibilities as assigned by unit management.

Business Relationships:

• Internal: Moderately frequent contact with Cash management unit (Treasury & Trade Solutions), other branches, Relationship Managers, Citiservice.
• External: Highly frequent contact with Customers and Teller Implant Locations.

Qualifications

Knowledge:

• B.Sc. degree/first degree
• 6-12 month’s operations experience will be an advantage.

Skills:

• Good Interpersonal/Communication Skills
• Customer Focused
• Analytical Mind/Proactive
• Fast Learner
• Meticulous & Accurate
• High level of integrity/sense of responsibility

Core Competencies:

• Error Free Processing
• Ability to work under pressure
• Compliance with regulatory/institutional requirements
• Processing within tight turn-around times
• Preparation of Reports with tight timelines
• Customer satisfaction in a highly competitive environment
• Weekend and public holiday work (as and when required)

Application Closing Date

Not Specified.

Method of Application

Interested and qualified candidates should:

Click here to apply online

Read More

Citibank Nigeria Limited Vacancy : Graduate Customer Services Representative

Citibank Nigeria Limited, the leading global financial services company recruiting for the position of Graduate Customer Services Representative. We provides consumers, corporations, governments and institutions with a broad range of financial products and services.

We are recruiting to fill the vacant position of:

Job Title: Customer Services Representative

Job ID: 15043365
Location: Lagos

Primary Purpose

• The Customer Service role is a Front Office function responsible for attending to the bank/walk-in customers' needs, requests and inquiries. This is an important role given the fact that one of the most critical issues in banking today is the delivery of high quality service to customers and which has a direct impact on satisfaction, loyalty and revenue.
• The purpose of the Customer Service function is therefore to provide outstanding service in an easy, consistent and timely manner to customers as part of a comprehensive strategy aimed at improving quality in the front office.

Principal Accountabilities

• Chequebook requests - Receipt of customer cheque book requests, processing on Orbiflow, collection of cheque-books from Documentation & Account Services and recording in the register.
• Receipt and review of mandate changes and dispatch to Documentation and Account Services.
• Receipt and review of transactions media from customers e.g. Telegraphic Transfer requests, FX purchases requests etc. and dispatch to appropriate processing units
• Returned Cheques Handling - Receipt from Clearing, recording in the Returned Checks register and advising respective RMs/CSR, and writing of letters to Customers.
• Writing of acknowledgement letters to Customers whenever a checkbook is released to their representatives or third parties within 24 hours.
• Daily receipt of processed drafts from funds transfer and management of Managers check delivery to customers.
• Weekly reconciliation of the managers register and reporting of outstanding drafts for customers collection.
• Attending to all walk-in customer requests and enquiries (e.g. account balances enquires and account statement requests).
• Stop Payments Order (SPO) Processing - Effecting stoppage of cheques on Flexcube and tracking of documentation in respect thereof.
• Rendition of various reports - Uncollected returned checks over one month, weekly report for uncollected chequebooks, Volume statistics report, Chequebooks (over 30days) for destruction, SPO Charges report.
• Ensuring compliance with all applicable regulatory and institutional policies
• Maintain appropriate confidentiality and security of customer and transactional information stored in any form (images, application files, databases, spreadsheets, papers, registers, files etc.) in line with local procedures and departmental designations. Ensure proper put-away procedures are observed at close of business and during any temporal absence from workstation.
• Participate in the Monthly Proof and Surprise Proofs
• Perform additional projects and responsibilities as assigned by unit management.
• Signature verification of documents from "other banks'" and customers.
• Be a point of contact for the processing Centre, product and relationship managers, customers and regulators on customer account related issues.
• Participate in process improvement initiatives as required.
• Review service delivery standards and benchmark in line with customer and business requirements.

Other Accountabilities & Responsibilities

Account Opening:

• Ensure all required documentation is in place and if not, duly approved deferrals are in place.

Customer's Mandate Updates:

• Check that all mandate update requests are properly authorized and ensure proper authentication with in-house records
• Ensure complete and appropriate documentation is in place or appropriate deferral approval where documentation is not complete.

Miscellaneous Account Maintenance:

• Check that requests for various account maintenance by the business units (e.g. MIS codes) are documented and properly approved before processing

Virtual task Management:

• Ensure virtual task items are promptly closed on a daily basis for functions performed as they fall due

Account Opening:

• Ensure that callback function are carried out on all tax related transactions and other transaction where necessary

Business Relationships:

• Internal: Frequent to daily contact with Product & Business Groups, Treasury, Credit Risk Management Services, Branches and other Operations & Technology
• External: Mainly customers physically present at the bank for routine requests and enquiries.

Qualifications
Person Specification

Knowledge:

• B.Sc. Degree/first Degree
• The ideal candidate should have a 1-2 years in banking experience.

Core Competencies

• Ability to quickly understand operational risks associated with documentation handling and processes
• Compliance with Citigroup controls, local and international laws.
• Ability to cope under high-pressure and multitasking ability
• Very good with handling diverse and irate customers

Skills

• Good interpersonal and communication skills which is required for both internal and external business partners.
• Strong PC and database management skills.
• Good control skills
• Good reporting and tracking skills
• Attention to details in document review
• Good organizational and planning skills required to manage a large number of requests. Team player who pays attention to details with a high degree of control and emphasis to quality.
• Self-discipline and dedication.
• Quick learner
• Willing to take on extra duties as may be required.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Read More