Etisalat Nigeria Vacancy : Specialist, Quality Assurance

Etisalat Nigeria is currently seeking the services of a qualified Specialist, Quality Assurance. We are in a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

We are recruiting to fill the vacant position below:

Job Title: Specialist, Quality Assurance
        
Location: Lagos

Job Summary       

• Plan and execute the testing of all newly developed products and services to identify and escalate product faults or malfunctions.

Principal Functions       

• Plan, coordinate and ensure periodic product testing.
• Define suitable testing environment to assess proper functioning of all Etisalat products and services.
• Identify product faults/malfunctions, document findings and escalate to the relevant product development teams as required.
• Monitor and follow up on product modification initiatives and track successes.
• Participate in product design reviews to provide input on potential problem areas based on historical information gathered from previous tests conducted.
• Review all product documentation (including instruction manuals and corporate website content) to ensure technical accuracy, compliance, and completeness, and to mitigate risks.
• Provide guidance and manage the performance of subordinates (where applicable).
• Liaise with relevant unit/team/function in carrying out all relevant activities.
• Attend team/divisional/departmental meetings as required.
• Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Quality Assurance.
• Perform any other duties as assigned by the Manager, Quality Assurance.

Educational Requirements       

• First degree or its equivalent in a relevant discipline.

Experience, Skills & Competencies       

• Three (3) to five (5) years relevant work experience.

Application Closing Date

Not Specified.

How to Apply

interested and qualified candidates should:

Click here to apply online

Read More

Etisalat Nigeria Vacancy : Graduate Analyst-Regulatory Compliance

Etisalat Nigeria is currently recruiting for the position of a Graduate Analyst-Regulatory Compliance Officer. We uphold a world vision where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

We are recruiting to fill the vacant position below:

Job Title: Analyst - Regulatory Compliance

Location: Abuja,NG

Job Summary

• Assist in monitoring compliance, conducting research on best practices and providing support in the implementation of regulatory prescriptions and developments.
• Monitor regulatory developments and escalate key developments as they occur to the line manager.
• Conduct periodic review of the compliance matrix for Etisalat Nigeria and update the matrix as may be required.
• Monitor and maintain a database of all Regulatory compliance issues and support efforts by Etisalat Nigeria to comply with all Regulations.
• Prepare and submit mandatory reports as required from time to time from to the industry regulator(s).
• Ensure an efficient filing system to document all regulatory compliance matters.
• Show resourcefulness and creativity in data collation and ensure relevant regulatory information and data is gathered for the use of the department
• Conduct research and prepare position papers on topical and developing regulatory issues/trends.
• Identifying benchmarks, standards, and monitoring changes in applicable laws, regulations, guidelines, related trends or International Best Practice which impact on the business activities of Etisalat.
• Carry out other tasks as directed by the Manager, Compliance.

Principal Functions

• LL.B. from a reputable university and called to the Nigerian Bar.
• One year post NYSC experience in Regulatory management in the telecommunications or FMCG industry.
• Excellent writing, communication and presentation skills.
• Strong analytical, problem-solving, listening and learning skills.
• Strong research and organizational skills with keen attention to detail.
• Proficiency in the use of Microsoft Office applications (Word, Excel and Power Point).
• Strong work ethic with a demonstrated ability to prioritize and meet deadlines.
• Result-oriented, Good interpersonal skills and performance-driven.
• Ability to Multi Task and work with minimal supervision.
• Flexible, enthusiastic and personally motivated.

Application Closing Date

Not Specified.

Method of Application

Interested and qualified candidates should:

Click here to apply online

Read More

Etisalat Nigeria Vacancy : Senior Engineer, Performance

Etisalat Nigeria is currently recruiting for the position of a Senior Engineer in Performance. Our vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

We are recruiting to fill the vacant position below:

Job Title: Senior Engineer, Performance

Location: Lagos, NG

Job Summary

• Responsible for monitoring and reporting network performance of all nodes in the areas of Radio, Transmission, Core, VAS, IP, Roaming, international POI and Service Assurance.

Principal Functions

• Monitor and report the network Performance of all Nodes in EMTS network i.e. Radio, Core, VAS, IP, Roaming, International POI
• Analyse and report service assurance test reports on a weekly basis
• Coordinate all stakeholders to resolve issues from service assurance tests.
• Review formulas for 2G, 3G, 4G on the network and update on the tools where necessary
• Manage all IP performance monitoring and reporting including Google Cache and CACTI
• Responsible for implementing dashboards and automating all reports on the Pentaho and other monitoring tools
• Support Drive Test Engineers on the field based on their testing requirement
• Prepare and ensure quality of service reports are properly documented for management use and decision making purposes
• Monitor and apply standards created/maintained by external bodies, and integrate within internal quality management systems
• Prepare periodic reports and submit NCC, Etisalat Group, Executive Management and external party related performance requests
• Generate and circulate daily, weekly ,monthly, quarterly and yearly network reports
• Ensure that KPI values in HP Pentaho is consistent with the Vendor Performance tools
• Ensure all monthly performance reports are submitted on time with accuracy
• Prepare and submit ad hoc reports on performance within the stipulated time frame
• Perform other tasks as assigned by Head Network Performance and Service Assurance.

Educational Requirements

• First Degree in Engineering or a related field.

Experience,Skills & Competencies

• Three (3) to five (5) years' work experience
• Network Operations
• Telecommunications & Mobile Network Standards & Specifications
• Personal Effectiveness
• Problem Solving
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work
• Customer Focus.

Application Closing Date

Not Specified.

How to Apply

Interested and qualified candidates should:

Click here to apply online

Read More

Etisalat Nigeria Vacancy : Graduate Analyst, Roaming Service

Etisalat Nigeria is currently recruiting for the positions of Roaming Service and seeks the services of a Graduate Analyst. Our vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

We are recruiting to fill the vacant position below:

Job Title: Analyst, Roaming Service 

Location: Lagos

Job Summary

• Assist in monitoring the implementation of all roaming agreements and ensure roaming issues are resolved within agreed time lines

Principal Functions

• Follow up with roaming partners to ensure proper implementation of all agreements on interconnect issues
• Liaise with the Etisalat switch unit concerning connection of interconnect partners with Etisalat
• Collate, analyse and interpret data on the dimension of air traffic between Etisalat and the various operators
• Monitor data on call traffic from and to each network
• Ensure proper implementation of all necessary adjustments required on switches based on traffic data
• Liaise with the Legal team to ensure the partners draft roaming agreements are reviewed within agreed time lines.
• Participate in the test running of roaming services and document results for the attention of Manager, International Roaming.
• Analyse data on the dimension of air traffic between Etisalat and the various operators
• Escalate and document possible problems that may be experienced from call data information.
• Prepare periodic reports for the attention of the Manager, International Roaming.
• Perform other duties as assigned by the Manager, International Roaming.

Educational and Experience

• First degree or equivalent in a relevant discipline.
• One year post NYSC relevant work experience.

Application Closing Date

Not Specified.

How to Apply

Interested and qualified candidate should:

Click here to apply online

 

Read More

Etisalat Nigeria Vacancy : Graduate Engineer, Fixed Transmission

Etisalat Nigeria's vision is not limited by matter or distance and we currently seek the services of a qualified  Graduate Engineer for Fixed Transmission. We are a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

We are recruiting to fill the vacant position below:

Job Title: Engineer, Fixed Transmission

Location: Abuja

Job Summary

• Provide necessary support towards the proper integration of new backbone, access and leased transmission links including copper, microwave and OFC media.

Principal Functions

• Liaise with the regional field support engineers to resolve prolonged and repetitive transmission faults.
• Assist in the implementation of preventive, corrective and configuration orders/change request work order in line with the work order/change request process
• Escalate inter-MSC, MSC-BSC, BSC-BSC and interconnect transmission links faults; follow up with vendors and third party service providers to ensure these faults are resolved within defined SLA
• Ensure transmission operation work undertaken by vendors/service providers meet Etisalat specifications and ensure adherence to SLAs with vendors (Interconnect Partners, Transmission link providers)
• Assist in managing the performance and availability of backbone and access transmission service systems/service deployed - radio/microwave/OFC as well as interconnect links
• Keep and maintain comprehensive sets of records for all transmission links
• Ensure all security and network integrity documentation is completed and adhered to
• Prepare and compile report on the transmission of leased, backbone and access transmission links in light of the SLAs
• Assist in conducting routine performance checks on the transmission links via the NMS systems to ensure the desired QoS and customer experience
• Perform any other duties as assigned by the Manager, Fixed Transmission HLS.

Educational Requirements

• First degree or equivalent in Electrical Engineering

Experience, Skills & Competencies

• One (1) to two (2) years post NYSC work experience
• Service Continuity Management, Monitoring and Control
• Telecommunications & Mobile Network Standards & Specifications
• Problem Solving
• Personal Effectiveness
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work
• Customer Focus

Application Closing Date

Not Specified.

How to Apply

Interested and qualified candidates should:

Click here to apply online

Read More

Etisalat Nigeria Vacancy : Graduate Analyst, Health & Safety

Etisalat is currently recruiting for the positions of suitable and qualified Graduate Analyst, Health & Safety. Our vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

We are recruiting to fill the position below:

Job Title: Analyst, Health & Safety

Location: Port Harcourt

Job Summary

• Assist with the monitoring and implementation of Health and Safety standards, policies and procedures in Etisalat offices.

Principal Functions

• Assist Manager, Health and Safety with the training of personnel on safety response techniques and general Health and Safety awareness (including fire drills etc.).
• Assist with implementation of programs to increase staff safety awareness, discipline etc.
• Ensure staff comply with all Etisalat Health and Safety policies and procedures.
• Assist with the resolution of health and safety concerns and escalate unresolved issues to the Manager, Health and Safety
• Assist with the analysis of accident and incident statistics, causes and corrective actions taken on a monthly basis.
• Conduct investigations into all incidents, and ensure implementation of approved actions.
• Stay abreast of industry Health and Safety updates and provide input into the update of Etisalat Health and Safety policy as required.
• Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Health and Safety
• Perform any other duties as assigned by the Manager, Health and Safety

Educational Requirements

• First degree or its equivalent in a relevant discipline.

Experience, Skills & Competencies

• Minimum of one (1) year post NYSC relevant work experience.

Application Closing Date
Not Specified.

Method of Application
Qualified and Interested candidates should:
Click here to apply online

Read More

Etisalat Nigeria Vacancy : Specialist, Supply Quality Assurance

Etisalat currently recruits for the position of a qualified Specialist, Supply Quality Assurance. Our vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

We are recruiting to fill the position below:

Job Title: Specialist, Supply Quality Assurance

Location: Lagos

Job Summary

• Coordinate efficient vendor database management and purchase order processing to support the smooth operations of procurement division.

Principal Functions

• Provide relevant input in the articulation and implementation of the procurement strategy & policies for Etisalat.
• Keep abreast of global and local best practice as it relates to procurement management.
• Establish and maintain relationships with key internal and external stakeholders.
• Ensure timely processing and approval of purchase orders inline with approved authority limits.
• Facilitate the implementation of improved administrative and clerical procedures to enhance vendor database management and purchase order processing.
• Coordinate the monitoring of past track records of new suppliers/vendors/contractors.
• Ensure the establishment and maintenance of a database for suppliers/vendors/contractors and ensure its integrity.
• Provide relevant input in the evaluation and selection of vendors/contractors and the negotiation of contracts.
• Ensure accurate record keeping of procurement contracts with suppliers/vendors/contractors.
• Ensure the ongoing evaluation of vendor performance and regular update of the database with the vendor rating.
• Coordinate the efficient and effective execution of all administrative tasks within the department.
• Implement the unit's work programs and plans in line with agreed upon procedures and guidelines.
• Prepare/compile agreed periodic activity and performance reports for the attention of the Head, Contract Management
• Perform any other duties as assigned by the Head,Contract Management.

Educational Requirements

• First degree or equivalent in a relevant discipline from a recognized university.

Experience, Skills & Competencies

• Three (3) to five (5) years work experience preferably in a procurement function.
• Industry knowledge
• Procurement Management
• Communication
• ERP Applications
• MS Office especially Excel
• Stakeholder Relationship Management
• Personal Effectiveness
• Customer Focus
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Read More

Etisalat Nigeria Vacancy : Specialist, Marketing & General Services

Etisalat, a world class telecom company currently recruits for the position of a qualified Specialist, Marketing & General Services. We ea perform in a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

Etisalat Nigeria is recruiting to fill the below position:

Job Title: Specialist, Marketing & General Services

Location: Lagos

Job Summary

• To perform the daily procurement activities in an efficient way to guarantee getting the quality materials/services in proper time with competitive prices.

Principal Functions

• Receive the end users purchase requests through the category manager
• Check the requests to make sure it contains all required details; drawings, specifications, short list bidders, etc.
• Prepare the RFX document
• Check if the short list bidders are registered in Etisalat
• Float the RFX
• Communicate the clarifications requests between the end user and the vendor
• Receive the offers from the vendors
• Communicate with the stakeholders to form a bid committee (when it is applicable)
• Documents the received bids
• Participate in bids evaluation process
• Invite the vendors for negotiations
• Participate in negotiations sessions together with the category manager
• Prepare the bids evaluation report and get the signature of the bid committee
• Get the CEO approval on the bid evaluation report after getting the approval of procurement director
• Upload the final offer in the ERP
• Prepare the quotations summary sheet and send it to end user department for evaluation (if amount of purchases below N45M)
• Get the procurement director signature on the summary sheet
• Upload the final prices into the ERP
• Follow up with budget and the end user to make sure that the PR is finally approved
• Follow with the procurement QA to print the PO
• Initiate the PO and get the initial of category manager and approval of Procurement director
• Answer the pre audit questions ( if any)
• Follow with the procurement QA to make sure that the PO was sent to the vendors
• Follow with the vendors for delivery
• Follow with end user if there is any complaints
• Monitor the exact delivery time to calculate and report the penalties (if it is applicable) to finance department
• Follow with the end user and legal to finalize the contracts (if applicable)
• Prepare the flash and savings report
• Prepare any reports requested by the category manager or Director, Procurement& Contract Management

Educational Requirements

• First degree (BA, B.Sc) in Business, Engineering, Finance or related field from a recognised university

Experience,Skills & Competencies

• Three (3) to five (5) work experience preferably in a procurement environment.
• Industry knowledge
• Communication
• ERP Applications
• MS Office especially Excel
• Stakeholder Relationship Management
• Personal Effectiveness
• Customer Focus
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work

Application Closing Date

Not Specified.

How to Apply

Interested and qualified candidates should:

Click here to apply online

Read More

Etisalat Nigeria Vacancy : Specialist, Health & Safety (Lagos)

Etisalat, a world class telecom company currentlyresruitd for the position of a qualified health& safety specialist. Our vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

Etisalat Nigeria is recruiting to fill the below position:

Job Title: Specialist, Health & Safety

Location: Lagos

Job Summary

• Monitor all Etisalat activities in Lagos and other Etisalat facilities in the South-Western states and ensure compliance with Health and Safety standards, policies and procedures.

Principal Functions

• Assist with the training of personnel on safety response techniques and general Health and Safety awareness (including fire drills etc.).
• Assist with the development and implementation of programs to increase personnel safety awareness, discipline etc.
• Participate in Health and Safety walk-throughs and inspections of Etisalat facilities in Abuja and other parts of the north and ensure compliance with laid down Health and Safety policies and procedures.
• Escalate all unresolved health and safety concerns and issues to the Manager, Health and safety
• Compile and analyse accident and incident statistics, causes and corrective actions taken on a monthly basis.
• Conduct investigations into all incidents, and ensure implementation of approved actions.
• Review office safety procedures and provide advice on emergency preparedness and incident management.
• Stay abreast of industry Health and Safety updates and provide input into the update of Etisalat Health and Safety policy as required.
• Attend team/divisional/departmental meetings as required.
• Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Health and Safety
• Perform any other duties as assigned by the Manager, Health and safety.

Educational Requirements

• First degree or its equivalent in a relevant discipline.

Experience,Skills & Competencies

• Three (3) to Five (5) years relevant work experience.

Application Closing Date

Not Stated.

Method of Application

Interested and qualified candidates should:

Click here to apply online

Read More

Etisalat Nigeria Vacancy : Specialist - Events and Merchandising

Etisalat is recruiting for the position of a suitable and qualified  Specialist in Events and Merchandising. Our vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

Etisalat Nigeria is recruiting to fill the below position of:

Job Title: Specialist - Events and Merchandising

Location: Lagos, NG

Job Summary

• Assist in the organization and execution of all commercial events, exhibitions and fairs aimed at enhancing Etisalat's corporate image/brand.

Principal Functions

• Assist in preparation of first drafts of all planning documents for Etisalat's events e.g. event plans/programmes, communication plans, media material, venue selection and post-event evaluation.
• Liaise with relevant vendors to ensure smooth execution of all planned events for Etisalat.
• Assist in identifying opportunities for Etisalat to participate in local and international events and proffer recommendations to the Manager, Events.
• Liaise with the Merchandising team to ensure the distribution of appropriate promotional/gift items at Etisalat's events to foster goodwill and enhance the organization's corporate image.
• Maintain good relationships with vendors and relevant event agencies and monitor achievement of SLAs.
• Liaise with relevant units in carrying out all relevant activities.
• Attend team/divisional/departmental meetings as required.
• Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Events.
• Perform any other duties as assigned by the Manager, Events.

Educational Requirements

• First degree or equivalent in a relevant discipline.

Experience, Skills & Competencies

• Three (3) to five (5) years relevant work experience.
• Industry knowledge.
• Events Management.
• Communication.
• Results Orientation.
• Personal Effectiveness.
• Customer Focus.
• Passion for Excellence.
• Integrity.
• Empowering people.
• Growing people.
• Team work.

Application Closing Date

Not Stated.

How to Apply

Interested and qualified candidates should:

Click here to apply online

Read More

Etisalat Nigeria Vacancy : Head of Region, Retail Sales

Etisalat Nigeria is set to recruit for the positions of suitable and qualified Retail Sales Head. Our vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

Etisalat Nigeria is recruiting to fill the below position of:

Job Title: Head of Region, Retail Sales

Location: Abuja, NG

Job Summary

• Responsible for developing and implementing the strategic regional plan to maximize acquisition, retention, sales and profit within the region.
• You will provide leadership and strategic direction to the territory managers responsible for delivering against agreed targets.
• As part of the retail sales leadership team, the role will contribute to developing the annual business planning process in order to grow customer acquisition, retention, NPS, sales and profit whilst building our brand and exceeding our subscriber's customer experience expectations.

Principal Functions

• Developing the region's strategic plan in order to build the brand, grow acquisition, drive retention and maximize sales opportunities;
• Managing and delivering the region's KPI's in both the short and medium term;
• Leading the territory managers in order to deliver agreed annual goals;
• Accountable for the professional development of the team ensuring territory managers are accountable for every aspect of their territory's operational performance;
• Modelling Etisalat's values as leader, coach and performance manager;
• Supporting and contributing to the successful implementation of company strategies, providing support across functional teams to ensure the seamless delivery of projects;
• Leading key cross functional projects and initiatives to drive business growth;
• Working with the indirect channel, brands, segment and marketing teams to ensure all cross-functional initiatives or activities meets the requirements of the region;
• Proactively driving the customer experience promise initiatives to maximize Etisalat's growth and brand presence across the region.
• Setting goals for the territory managers, developing organizational capability, and modelling how we work together:
• Identifying and communicating key responsibilities and policies to ensure the immediate team of territory managers promote a successful attitude, confidence in leadership, and teamwork to achieve extraordinary business results in the region
• Building the relationships with multiple and varied stakeholders at various levels across the organization to enable the successful achievement of your regional goals and objectives.
• Visibly supporting the implementation of company programs, procedures, methods and policies to promote Etisalat's key messages and achieve a competitive advantage in the region
• Planning and Execution - Developing strategic and operational plans for the team, managing execution, and measuring results within the region
• Directing and continuously improving store operations within the region to meet company objectives for operational excellence
• Identifying, planning and executing areas for improvement to ensure consistent 'legendary' service to customers within the region
• Planning and executing strategies to increase sales while controlling operational costs within the assigned region. Identifies trends and forecasts and manages regional operational budget
• Planning and implementing regional initiatives to support Etisalat's business objectives;
• Collaborating with the Retail Strategy & Rollout team for timely roll-out of shops in assigned region.
• Prepare/compile agreed periodic activity and performance reports for the attention of the Director - Retail Sales
• Collaborating with the supply chain team, regional distribution team and other functional teams to support store operations and to execute regional initiatives;
• Participating in cross-functional teams to enhance the service experience for Etisalat customers including identifying, planning, and executing opportunities for growth and expansion within region
• People Development & Team Building - Providing the territory managers and experience centre managers with coaching, feedback, and developmental opportunities and building effective teams:
• Challenging and inspiring our people to achieve extra ordinary business results;
• Conducting and ensuring the timely completion of performance reviews;
• Ensuring our peoples adhere to legal and operational compliance requirements;
• Overseeing training and development of retail sales employees directly and indirectly, manage and makes effective staffing decisions;
• Participating in succession planning activities to support regional growth;
• Providing coaching, direction and leadership support to team members in order to achieve regional, business and customer results;
• Perform any other duties as assigned by the Director, Retail Sales.

Educational Requirements

• First degree or equivalent in a relevant discipline.
• Postgraduate/ professional qualification in a related field will be an added advantage.

Experience, Skills & Competencies

• Retail Channel development and management experience
• Personal and people leadership skills
• Strong Project management skills
• Ability to balance multiple priorities and meet deadlines
• Ability to establish cross-functional, collaborative relationships on all levels and work cross-functionally in a matrix organization;
• Nine (9) to twelve (12) years' work experience, with at least three (3) years in a managerial role.

Application Closing Date

Not Stated.

Method of Application

Interested and qualified candidates should:

Click here to apply online

Read More