Concern Universal (CU) Vacancy : Monitoring, Evaluation and Reporting Officers (MERO)

Concern Universal (CU), an international development organisation seeks the services of dedicated and qualified Monitoring, Evaluation and Reporting Officers (MERO). We have been working through local partners and tackling poverty since 1976. We strive to Prove and improve every project to maximise value for money and ensure sustainability Our Theory of Change helps US to check that we are not only doing things right, but also whether we are doing the right things as we work to challenge poverty and inequality. We have three main aims focusing on achieving resilient lives and attaining better health while upholding the rights of individuals and people.

In Nigeria, we are improving the quality of health by increasing access to basic services including access to safe water, increased sanitation, and improved hygiene practices. We focus on Better Health because without health there can be no development. Good primary healthcare starts with the basics of access to clean water and sanitation.

We are recruiting to fill the position below:

Job Title: Monitoring, Evaluation and Reporting Officer (MERO) 

Location: Calabar, Cross River

Unit: CHISPIN Project

Sub-Unit: Monitoring & Evaluation

Reports To: Project Manager

Status: Full-time, Contract

Main Purpose

• The Monitoring, Evaluation and Reporting Officer (MERO) is a member of the CHISPIN project team and provides technical assistance in general project monitoring and evaluation to sub-grantee partner staff;
• Monitors project progress against logical framework indicators for monitoring CHISPIN performance;
• Develops and maintains the CHISPIN Performance Management Plan and project-level monitoring and evaluation plans;
• Supports project design;
• Produces annual reports on CHISPIN performance; and
• Supports the project team to learn from and make decisions based on monitoring and evaluation data.
• S/he works closely with the CU Finance and Accounting Team, sub-grantees, and LGA support staff.

Responsibilities

• To supervise regular data collection through implementing partners and ensure quality of the data by random verifications and validations.
• To record, manage, and preserve monitoring and evaluation data in a safe and accessible way.
• To analyse and discuss findings based on regular monitoring data.
• Provide technical support on M&E and evidence-based recommendations to the Project Manager and Partners.
• Ensure that implementation of field activities adheres to Concern Universal’s (CU) monitoring and evaluation system.
• Provide support in conducting the baseline survey and KAP survey.
• Participate actively in project planning processes and budgeting of the project quality.
• Support the project team in developing the annual and quarterly project reports.
• Support project team with any other tasks and assignments as may be required.

Skills and Competencies
Monitoring:

•  Develop project monitoring plan (PMP) for CHISPIN in line with project LFA while consulting with project team and partners (CSOs).
• Coordinate with implementing partners for the collection data against agreed indicators.
• Engage with partners to collect and manage essential data of their respective supportive interventions.
• Ensure quality of data collected by CSOs.
• Provide feedback to partners and project team on the projects’ performance based on monitoring data findings.
• Assist the project team in building capacity of CSOs on Planning, Monitoring and Evaluation (PM&E).

Evaluation:

• Assist the Project Manager and team in drafting Terms of Reference for project evaluations (mid-term and end of project).
• Assist the project team in developing human stories for publication.
• Assist Project Manager in conducting Project Data Review.
• Support to the eventual design and dissemination of research studies by providing relevant input. 

Reporting and Documentation:

• Assist Project Manager in developing quarterly and annual reports.
• Develop and share field visit reports with relevant project staff.
• Facilitate upload of key reports to the CU intranet.

Planning:

• Assist the Project Manager to develop annual and quarterly work plans and budgets for CHISPIN.
• Assist Project Manager in reviewing project plans as part of the learning and sharing process.
• Ensure quality of data/ statistics in project plans.
• Upload relevant project cycle management, annual, and quarterly plans to the intranet.

Learning and Sharing:

• Share learning from M&E process with the wider team.
• Support partners in improving learning and sharing mechanisms in their projects.
• Promote culture of two-way learning in CU more widely.
• Upload documented lessons learned and ‘best practices’ to the intranet

Contribution to Effectiveness of the Project and Country Programme:

• Work collaboratively with the RUSHPIN MERO and programme team to strengthen integration and cross-learning in the country programme.
• Proactively volunteer for various team activities.
• Show eagerness to take on any other tasks assigned by the line manager.

Qualifications

• Masters' Degree in Social or Natural Science discipline.
• Knowledge and understanding of project monitoring and evaluation.
• Understanding of the current M&E trends and especially M&E systems in development organisations.

Experience

• Minimum three years’ experience in monitoring and evaluation with at least 2 years with ainternational organisation.
• Experience in monitoring and evaluating WASH projects,
• Experience of field data collection,
• Experience of report writing,

Skills

• Monitoring and evaluation techniques and processes.
• Data collection and management.
• Analytical and research skills.
• Good command over report writing in English.
• Good interpersonal skills and oral communication.
• Excellent computer knowledge with command on MS Excel aand other MS Office applications.
• Ability to facilitate training of community based organisations and government stakeholders.
• Ability to work in a multicultural, diverse, and performance related environment.
• Ability to work independently with minimal direction, handle large amounts of data, and to meet deadlines.

Desirable

• Experience of conducting research.
• Experience of organising lesson-learning sessions.
• Handling data through SPSS.
• Communication skills for presenting monitoring findings.
• Willing to work additional hours at crucial times

Application Closing Date

1st December, 2015.

How to Apply

Interested and qualified candidates should submit their covering letter and complete the Application Form below with the appropriate information and send to: nigeria@concern-universal.org

Click here to download the Application form (MS Word doc)

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Institute of Human Virology (IHVN) Vacancy : Program Officer, Laboratory

The Institute of Human Virology (IHVN), a leading and reputable indigenous non-governmental organization and we currentlt seek the services of a suitable and qualified Program Officer, Laboratory. We are implementing a comprehensive family-focused HIV/AIDS prevention, care and treatment program in partnership with local and international organizations and the different tiers of the Government of Nigeria at national, state, local and site levels.

We are recruiting to fill the position of:

Job Title: Program Officer, Laboratory 

Location: Zaria

Reports to: Senior Program Officer, Laboratory

Essential Functions

The Program Officer Laboratory shall:

• Collaborate with proficiency testing providers for selection, procurement and shipment of proficiency panels.
• Train participating laboratories to receive, store, assay, dispose and accurately report proficiency testing panels.
• Train participating laboratories on the use of appropriate informatics to register assay, update method, upload results, retrieve reports and trouble shoot.
• Participate in the corrective action team to investigate all failed proficiencies.
• Identify, train and maintain proficiency of couriers in last mile delivery of external quality assessment panels.
• Conduct measurements to determine stability and homogeneity, as well as assigned values and associated uncertainties of the measurands of the proficiency test panels.
• Operate the data processing system; conduct statistical analysis; and evaluate the performance of proficiency testing participants; authorize the issue of proficiency testing reports.
• Ensure appropriate accommodation for the operation of the proficiency testing scheme. This includes facilities and equipment for proficiency test item, manufacturing, handling, calibration, testing, storage and dispatch, for data processing, for communications, and for retrieval of materials and records.
• Support and supervise technical and support staff.
• Take the lead in TB/QA activities including TB panel microscopy, DST and Culture panels and reports across grants.

Minimum Qualifications

Education/Experience:

• A degree in Medical Laboratory Science, that is acceptable to MLSCN (for registration)
• At least five years working experience in Laboratory Quality Control and Proficiency testing program.
• Must have experience in implementing SLMTA.

Essential Skills:

• Must possess good program management experience
• Must have at least 5 years working experience in diagnostic laboratory
• Experience with Proficiency Testing Program Schemes
• Ability to work under pressure with very minimal supervision
• Must be creative in program design/planning and implementation towards achieving set goals

Desirable:

• Experience in Quality Management System Implementation
• Experience working with Proficiency Testing panel providers

Knowledge, Skills and Abilities:

• Excellent analytical, planning and organizational skills
• Ability to be use initiative (be proactive)
• Ability to maintain confidentiality
• Excellent communication skills in English, written/verbal and diplomacy
• Have good interpersonal, relationship management skills and possess the ability to work as part of a team.
• Excellent computer skills

Application Closing Date

29th October, 2015.

Method of Application

Interested and qualified candidates should send their application letter and detailed curriculum vitae in Microsoft word format to the "Associate Director, Human Resources" through this email address: careers@ihvnigeria.org

Note: Candidates should indicate appropriate position and preferred location in their application letter. IHVN is an equal opportunity employer.

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British Council Nigeria Vacancy : Graduate Customer Service/Examinations Assistant

The British Council, the world's leading cultural relations organization is currently set to recruit for the positions of a Graduate Customer Service/Examinations Assistant. We creates opportunities for people in the UK and worldwide to understand each other, to work together and learn from one another. We see this as crucial to building secure, more prosperous and sustainable futures for us all. We build trust and understanding between different countries and cultures and develop strong international links that are of benefit to people in Britain and the rest of the world.

We are recruiting to fill the below position of:

Job Title: Customer Service/Examinations Assistant

Region: SSA

Location: Abuja

Department: Exams, Nigeria

Pay Band: 2/J

Reports to: Assistant Country Exams Manager

Purpose of the Job

• To support the achievement of country plan objectives in Nigeria by delivering customer services and examinations administration support.
• To maintain them at the highest professional standards as set out in the British Council's EQS (Examination Quality Standards) and by the Examination Board Partners.

Context and Environment

Customers and enquirers engage with the British Council Nigeria for a number of purposes with the majority being for examinations. Nigeria is the largest British Council exams business in the Sub Saharan Africa region. It administers exams in four areas: Schools, Professional/Vocational, and Tertiary on behalf of UK institutions and IELTS. In 2014 -15 we delivered 89,000 exams to 47,000 candidates. The Nigeria team comprises 31 people, 18 are based mainly in Lagos with 8 in Abuja and 5 in Port Harcourt.

The SSA region delivers exams in over 20 countries from its offices in 16 of these countries. In 2012, we delivered a quarter of a million exams to over 100k candidates. Growth in the region is robust, but our challenges are many. Nevertheless, Exams teams are making solid gains in our 4 strategic priority areas, namely: improving business performance, improving quality, improving financial compliance and increasing impact.

The post holder will be part of a team of 8 in Abuja who deliver customer service and administer the growing exams business ensuring quality and compliance as well as control of income and expenditure to deliver on target. This role will assist the delivery of exams in Abuja in addition to being a key member of the customer services team.

Accountabilities and Responsibilities

(including people management and finance)

• As Examinations/Customer Service Assistant the post holder will be line managed by the Assistant Country Exams Manager.
• Quality: to deliver a high standard of customer service to our customers, schools and exams candidates. Performance is measured by our own Exams Quality Standards and the inspection visits from Cambridge International Exams and other examination boards.
• Finance: all British Council standards for managing finances are met with relation to managing Purchase Orders, reconciling income, managing contracts and procurement.
• Reliability: to ensure examinations are delivered securely according to board requirements

Main Duties

Customer services:

• To provide services that support British Council examination candidates.
• Front desk is always manned during operational hours
• Visitors are attended to immediately and appropriately
• Phone enquiries answered within 45 seconds of first ring
• Email enquiries are attended to promptly and escalated from regional email centre as per agreed service level agreement
• Payments are collected, receipts issued and accurately posted on the system
• Daily / weekly balanced reconciliations are completed and “parked” on the financial system and spreadsheet.
• Complaints, comments and feedback are dealt with in accordance with corporate policy and the Exams Quality Standards.
• Provide support/assistance to the Exams Team on all aspects of Customer Service and Exams administration
• Use the E-Africa website as the single authoritative source of information for all enquiry handling
• To provide administrative support in the delivery of exams, workshops, seminars and any other project related services in line with Exams Quality Standards (EQS)
• All service registration procedures (e.g. Exams, Certification and other programme registration) are fully understood and implemented to agreed standards.
• Information about the full range of British Council products and services is clearly and confidently articulated to customers, encouraging customer engagement and cross-selling
• To regularly attend staff meetings to both gain and impart knowledge about our customers, products and services
• Regular communication and working is maintained with back-of-house teams

Examinations Administration:

• Providing administrative support in the delivery of examinations. This involves supporting colleagues in pre and post-test/examination administration duties. This includes exams data entry, post-despatch, assisting with session planning/implementation and examination invigilation.
• Supporting Exams Officers in venue staff monitoring and training.
• Conducting venue and school inspections.
• Supporting the wider British Council activities such as workshops, seminars and any other project related services in line with Exams Quality Standards (EQS)

Information Knowledge Management:

• Manage information created and received in compliance with the Council’s information management standards, policies, the UK Data Protection Principles and local legislation.

Other Duties:

• To assist with market testing of venues and other suppliers.
• Assisting with data collection for marketing purposes.
• To regularly attend staff meetings to both gain and impart knowledge about our customers, products and services
• To assist with any other duty examinations management deem necessary.

Key Relationships

• Internal: Customer service team, Abuja Exams team, Country Exams Manager, Deputy Country Exams Manager, Assistant Country Exams Manager, Head of Marketing, IELTS Administrator, Assistant IELTS Administrator, Training Manager, Customer Service Manager, Regional Sales Managers, Centre Manager Port Harcourt, Exams Officers in Lagos and Port Harcourt, Customer Service Staff Nigeria, Finance Manager Nigeria, Schools and Project Managers etc
• External: Enquirers, Examination candidates, Venue staff, Venue suppliers, Representatives of Schools, IELTS Examiners.

Other important features or requirements of the job

(e.g. travel, unsocial/evening hours, restrictions on employment etc)

• IELTS tests are usually held on Saturdays and Sundays and some early evenings. Professional and vocational examinations are also occasionally held on Saturdays. Rostered working on Sundays and some evenings is required. Travel to administer/monitor IELTS tests in centres outside of Abuja is required.
• Test deadlines are absolute; therefore, out of office hours working may be required to meet these deadlines. Travel to administer/monitor examinations in centres outside of Abuja may be required. Overnight stays and weekend working may be required. Flexible working hours during peak periods (May/June & November/December) for CIE, ACCA, University of London etc is required

Person Specification

Qualification

• Completed secondary education to 'A' level standard or equivalent. (essential)
• University Degree in any subject. (desirable)
• BTEC Examinations Administration Level 1. (desirable)

Assessment Stage:

• Short listing

Experience

• Dealing with customers and enquiries in a service environment and providing service within quality standards. (essential)
• Working quickly and accurately to tight deadlines. (essential)
• Experience of administering examinations. (desirable)
• Experience of managing/supervising a group of people to achieve a specific purpose.(desirable)

Assessment stage:

• Short listing and Interview

Skills and KnowledgeEssential

• Ability to use Microsoft Office Word and Excel. (essential)
• Ability to read and write in English at C1/IELTS 7.0/CAE level. (essential)
• Customer service level 1 (essential)
• Knowledge of the education and qualification systems in the UK and Nigeria. (desirable)

Assessment stage

• Short listing

Behaviours

• Connecting with others (essential)
• Working together (essential)
• Being accountable (essential)
• Creating shared purpose (essential)
• Connecting with others (essential)
• Shaping the future (essential

Assessment Stage:

• Interview
• These behaviours will be needed to successfully carry out the role, but will not be assessed for recruitment purposes

Application Closing Date

24th September, 2015.

How to Apply

Interested and qualified candidates should:

Click here to apply online

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Save the Children Nigeria Vacancy : Field Manager

Save the Children is curenntly sereking the services of a suitable and qualified Field Manager. We are a leading international organization helping children in need around the world. First established in the UK in 1919, separate national organizations have been set up in more than twenty-eight countries, sharing the aim of improving the lives of children through education, health care and economic opportunities, as well as emergency aid in cases of natural disasters, war and conflict.

In Nigeria, Save the Children has been working since 2001. The early focus was on getting children actively involved in shaping the decisions that affect their lives. Today, Save the Children is working in seven federal states - Zamfara, Yobe, Jigawa, Katsina, Kano, Bauchi and Kaduna - focusing on providing basic healthcare and protecting children.

We are recruiting to fill the position of:

Job Title: Field Manager, Nationals Only

Job ID: #1167636

Location: Borno

Role Purpose

• The Field Manager will be responsible for the day to day management of Save the Children's Programme in Borno. This includes responsibility for ensuring integrated, high quality program delivery and a safe and effective presence of Save the Children in Borno, oversight and ultimate responsibility for the timely delivery of projects, currently across all sectors: Child Protection, Health, including WASH and Education; as well as maintains effective relationships with all other key players in the area (NGO, UN, and governmental) to ensure effective coordination of activities and ability to implement.
• S/he is also responsible for the efficient and effective operation of support services - Logistics, Security, Finance and Human Resources/administration. In coordination with the, Country Director, Director for Program Operations, Humanitarian Program Manager and other senior staff, s/he has overall responsibility for safety of staff and security of staff and operations in the field site.
• S/he is responsible for team leadership, human resources management, oversight of all programs, and management of SC facilities and assets in the locality.

Key Areas of Accountability

Save the Children's programs and operations in Borno:

• Manages the financial, administrative, logistics, IT, and other operational aspects in the field site.
• Supervises Sectoral Program Managers and or Technical Advisors based in the field site, providing managerial guidance and support, and ensuring effective communication and coordination among programmes, including ensuring integration where appropriate.
• Ensures effective performance and coherence of the staff team through holding regular meetings and implementing regular training, support, and performance evaluation of staff.
• With support from Human Resources in Abuja, ensures sufficient staffing to perform all programmatic and operational responsibilities.
• Participates in developing the program strategy for Save the Children in Nigeria and in setting policies relevant to field operations.
• Ensures compliance with donor requirements, including FSL, ECHO, DFID and U.S. government regulations for USG-sourced funding. Supports development of proposals and reports for donors and others. Facilitates donor and other visits as requested.
• Ensures effective representation and coordination with local government, communities, and NGO partners.
• Maintains effective implementation of security guidelines and reporting.
• Manage FSLs and other related budgets and grants.

Leadership and overall Management:

• Ensure vision, mission and values of Save the Children are clearly and properly understood and upheld by all staff in Borno.
• Maintain Save the Children’s organizational and operational policies and procedures in the Maiduguri Field Office. This includes Code of Conduct, Child Safeguarding Policy, Fraud Policy, the Minimum Standards of Humanitarian Relief, etc.
• Responsible for the overall management and supervision of programme, finance, logistics, HR, and administration functions in Maiduguri Office.
• Maintain awareness on legal cultural/traditional issues and ensure these are considered in the implementation of the programme if required and relevant.
• Monitor the operating context, identifying changes to the context, identifying constraints and challenges and taking relevant actions in consultation with the Deputy Director of Operations, and Programmes Staff.

Management of Programme Implementation:

• Facilitate and coordinate implementation of planned activities, providing support to ensure high quality of implementation.
• Bear ultimate responsibility for ensuring the planned activities are implemented according to the operational plans and budget.
• Ensure an integrated approach to programme implementation in order to maximize resource utilization and synergy.
• Ensure that all activities are in compliance with Save the Children’s and donor requirements, regulations and policies; and as per the approved plan/proposal.
• Facilitate and coordinate with Deputy Director of Programme Operations, Humanitarian Program Manager, Director of Program Development and Quality to ensure technical support and capacity development of programme staff in Maiduguri.
• Work closely with Programme Advisors to ensure teams receive the necessary support to deliver quality programmes.

Monitoring, Reporting and Learning:

• Work closely with Monitoring, Evaluation, Accountability and Learning advisors to build field staff capacity.
• Ensure monitoring systems and procedures as well as documentation and information management systems are being utilized properly and projects are regularly monitored in Maiduguri.
• Responsible for the enforcement of reporting requirements and procedures for grants and timely submission of reports to Humanitarian Program Managers, thematic Program Advisors, Deputy Director of Program Operations, Director of Program Operations, Director of Program Design and Quality, Director of Finance for all projects implemented in Maiduguri, Borno State.
• Facilitate and coordinate the preparation and provision of information and data to Learning and Development Unit for quarterly and annual reports of the country programme.
• Collate and produce monthly reports and weekly SITREPS.
• Ensure that all reports (i.e. logistics, HR and finance, donor as well as program) are of good quality and produced timely and sent to the appropriate authority at Abuja

Administration and Management of Support Functions:

• Ensure proper control and usage of Save the Children assets and funds in Maiduguri – providing direct oversight on finance, logistics, HR and admin functions
• Ensure the programmes in Maiduguri provide value for money
• Work closely with the logistics department to coordinate and follow-up on the procurement and delivery of goods and services for the programme and the programme offices.
• Provide the key communication link to the head office and other field offices to share learning, secure appropriate support and update them on progress of the work underway.

Budget Follow up and Ensuring Financial Compliance:

• Accountable for management and monitoring of assigned budget in his/her capacity as budget holder.
• Ensure the effective compliance of Save the Children and donor finance and grant procedures and requirements.
• Coordinates and facilitates the work of the finance team in Maiduguri office.
• Ensure the financial reporting and forecasting to the country office is accurately and efficiently carried out within the right timeframe.
• Work with the finance department and Finance Director to ensure accurate budget control for financial management at the field in line with project/grant proposals.
• Facilitate and coordinate the preparation of cash flows and budget phasing in of projects to be implemented in Maiduguri.
• Facilitate and coordinate budget revisions for projects/grants as required.

Human Resource Development and Management:

• Build a high performing team in Maiduguri who deliver results for children.
• Ensure staffing levels, management structures, and personnel processes are appropriate and effective to enable the smooth implementation of the programme, including appropriate recruitment and induction processes.
• In collaboration with the HR/Admin officer, guide and support staff in their development, planning succession, and taking prompt action to address issues of under-performance and other issues impacting on professional conduct or implementing duties and responsibilities.
• Ensure staff in Maiduguri receives regular support, supervision and performance appraisals in line with HR procedures and protocols.
• Ensure the Save the Children Child Safeguarding Policy is understood by all staff in Maiduguri that it is integrated into all aspects of the teams’ work.

Representation of Save the Children in the field region:

• Represent Save the Children in Maiduguri, in relation to programme implementation and maintaining a strong link with community leaders, government, NGOs and UN organizations in the area.
• Establish and maintain contact with all key actors as relevant for the programme implementation – military, government, UN, NGOs, partners - and establish mechanisms for contacting local community organizations in line with key thematic areas of work and assess capacity/resources to respond.
• Advocate on the issues and rights of children in Maiduguri districts in order to improve policy and practices.

Safety and Security Management:

• Serve as the overall security focal point for the Area of Operation.
• With support from the Safety and welfare officers, provide regular updates and analysis of the security situation of the Area of operation to the Deputy Director of Programme Operations, Head of Safety and Security, National safety and Security Manager and the Country Director as appropriate.
• Assist the Safety and Welfare officers’ in the development of security procedures and protocols for the field and sub offices under the Area of Operation and ensure an understating and adherence of the same.
• Have an overview of the political and security context in field locations and how their changes may affect the programme’s work and ensure that this is communicated regularly to the Senior Management Team.
• With the Safety and Security Officers develop and implement effective safety and security procedures ensuring that these are updated and revised at regular intervals and that new programmes are built around security considerations.
• Take a lead role in monitoring the security situation in Maiduguri and update and implement Save the Children safety and security policies and procedures.
• Ensure security plans and guidelines and in place, are regularly reviewed and are upheld.
• Working Relationships
• Internal: Country office staff (programs, operations, award, HR, support, e.t.c.)
• External: Work with partners and government

Qualifications and Experience

Essential:

• Degree in a related field, Master's preferable
• Three years related experience
• Three years progressive non-profit work experience with international humanitarian programmes.
• A proven understanding of development issues in the country and region.
• Management and supervisory experience.
• Established excellence in written communication, including the preparation of complex documents to meet strict deadlines
• Strong personal communication skills, ability to facilitate liaison between different sectors.
• Good financial, budget and grant management skills
• Able to work and travel in difficult conditions
• Able to work with diverse team members
• Good training skills, with a proven ability to build capacity of others in report writing.
• Solid Knowledge of donor funded projects (ECHO, USAID, DFID, etc.)

Desirable:

• Must be from the North East. (Particularly Borno)

Application Closing Date

24th September, 2015.

How to Apply

Interested and qualified candidates should send their C.V's and covering letter explaining why you are suitable to: Nigeria.HumanitarianVacancy@savethechildren.org State position clearly in the subject field as applications without appropriate subject will be disqualified. Also, applications received after the deadline will not be considered.

Note: Only shortlisted candidates will be contacted.

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