Job Tittle: Quality assurance and Service Desk Analyst (Ref: 1145561)
Location: Abuja ,Nigeria
Position Purpose
- The position offers rich experience with multiple IT systems and an opportunity to be involved with a complex IT services architecture. The work environment is fast-paced and thrives on continuous improvement. The Application Support resource can use the opportunity to make key contributions to the success of the service operations.
- The Application team thrive on the idea of fulfilling stakeholder requirements through the effective use of technology. The team members are empowered to think out-of-the-box, table innovative ideas and play on different grounds within the teams’ vast opportunity space.
Job Responsibilities
- Develop a good understanding of the services and the systems involved.
- Participate in activities to understand and learn new product features and technology changes.
- Develop understanding and hands-on administration skills on Webmethod, WebSphere Application Server, MQ and Broker.
- In support with senior team members, perform troubleshooting of issues related to Webmethod and WebSphere deployments.
- Develop a good understanding and use of Monitoring tools. These include Tivoli Monitoring, Apps Manager, WebMethods Administration Consoles and custom-developed monitoring tools.
- Monitor the application health using monitoring tools and custom procedures.
- Monitor alerts thrown by the applications via emails and take documented/as-needed action.
- Work with other team members to meet Service Level Agreements.
- Develop an understanding of the Incident Management process.
- Familiarize with the technical environment, processes, procedures and tools related to Application Services team.
- Perform Applications Quality Assurance activities. Develop working knowledge on quality assurance plan, quality standards and procedures
- Extracting test cases and test data from Functional Specifications and Use Cases documents.
- Coordinating functional, regression, integration and user acceptance testing to validate systems functionalities and integration between modules.
- Documenting testing results
- Management of the interface with the internal and/or external Customers on software quality matters.
- Manage the operations of the service desk
Qualifications
- Bachelor's degree (2012 graduation onwards) in a computing or business related discipline, plus a good understanding of IT.
- This would preferably be backed up with some relevant experience / exposure to financial management systems (of maximum 12 months) or extra-curricular activities.
- Language Skills: Advanced level of written and spoken EnglishInterpersonal skills: The ability to work well with people
- Flexibility: The ability to adjust to rapid change
- Team Player: Willing to be a collaborative and reliable team member
- Analytical Abilities: Eye for detail
- Communication: Having the ability to communicate clearly and confidently in an international environment
- Commitment: The dedication to achieve goals and being result-oriented
- Personality: Possessing an attitude fueled with positive-thinking.
20th June, 2013
Method of Application
Interested and qualified candidates should:
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