Standard Bank is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position. We place huge value on the talent of our people to drive our continued success, and to support our plans for growth. We now need a talented and resourceful Team Leader Customer Service to help us fulfil our business objectives and build customer loyalty.
We are recruiting to fill the position below:
Job Title: Sales Executive - Stanbic IBTC Pension Managers Limited
Job ID: 12768
Location: Nigeria
Purpose of the Job
- The State Executive (SE) is responsible for business development within the state and for executing marketing strategy developed in conjunction with Regional Managers on a day to day basis.
- The SE is to deliver service to clients, for client acquisition and retention, relationship management, presence across the state and for competition watch.
- The primary focus of SEs and SRs is the public sector market due to the minimal private sector opportunity in states outside the 3 commercial nerves - centers of the country (i.e. Lagos, Abuja and PH).
The SE has responsibilities to the following key stakeholder groups:
The Company:
- Initiating new business prospect by:
- Sending proposals to prospective organizations.
- Following up with organizations to establish date for presentation.
- Making presentation to prospective clients.
- Signing up prospective RSA clients.
- Ensure that Company policy and guidelines are strictly adhered to.
- Marketing of the "Approved Scheme" to organizations.
- Ensure that all Pencom guidelines and regulations are adhered to prevent the company from sanctions or reprimand.
- Ensure dissemination of relevant communication to BD staff within the state
- Provide feedback to assist in strategic decision making.
- Ensure implementation of marketing strategy within the state
- Reporting to line Manager by sending in:
- Weekly report.
- Variance report.
- Preparing Call Memos.
- Provide continuous marketing feedback
- Provides competition watch feedback
- Performance review in conjunction with Regional Manager/Supervisor
- Provide continuous feedback on client requests/complaints
- Transport and telephone allowance retirement
- Collation and forwarding of contribution schedules
- Handles new Admin Officers and Agents orientation
- Oversees activities of Admin officers and micro managers
- Supervising, training and agency co-ordination
- Contribution Schedule generation
- Marketing Presentations
- Keeping sustainable Relationship with RSA clients by:
- Providing clients with up to date information on their RSA balance.
- Attending to clients' enquiries, issues and complaints.
- Achieving 50% of RSA Sales Monthly Target (as determined by Regional Managers)
- Timely submission of weekly reports- Sales & Variances
- Facilitation of Customer Forum/Interactive Session (at least 5 per quarter).
- Conduct marketing presentations on demand
- Quarterly Agency training
- 100% Compliance with PRA 2004 and Pencom guidelines and regulations
- Zero Outstanding contribution schedules, TRSAs & No Value schedules
- Preparation of 10 marketing proposals per month.
- New lead generation (at least 10 per month)
- Customer relationship management
- Meeting Deadlines
- Agency Recruitment & Management (including retention)
- Knowledge of terrain.
- State Pensions' relationship management & sign up
- Internal: State Representative, other State Executives, Administrative Officer, IPML Business Development team members, Regional Supervisor, Regional Manager, Head National Sales, Head Business Development, RSA clients, branch BDM and Staffs
- External: NULGE, NUT, key public sector officials, bureau or CPS committees, Heads of State and Federal MDAs, Pension Desk Officers in State and Federal MDAs, Chambers of Commerce.
Education
- University Degree
- Strong interpersonal and communications skills
- Excellent understanding of the provisions of the Pension Reform Act and Guidelines issued by the National Pension Commission.
- Excellent understanding of Stanbic IBTC Pensions operations, products and services
- Excellent use of MS Office Applications, and other Technology based tools
- Knowledge of the terrain
- Experience in Marketing FMCGs
- Experience in supervising and leading teams
- Experience in pension fund administration
Problem Solving, Planning and Decision Making
Problem Solving:
- Required to use initiative, be creative and innovative in delivering solutions to customers
- Required to be proactive and innovative in countering competition challenges e.u unethical requests
- Prompt forwarding of clients 3rd party documents to IPML documentary evidence.
- Printing of RSA Statements to walk - in clients.
- Printing of Welcome letters to walk - in- clients.
- Relating to IPML Customer care on issues of clients' double PINs and change of data. Retiree application.
- Marketing Strategy to be reviewed quarterly
- Daily - Weekly meetings with state BDU staff
- Daily - Weekly meetings with Admin Officers and Customer Service Staff
- State- specific plan for CPS participation and registration.
- Succession planning.
- Customer forum in the states.
- Voluntary contribution plan.
- Transfer window plan.
- Focused on increasing company's market share
- Impact on customer care delivery.
- Effective allocation of company resources.
- Passionate about marketing
- Sociable, good interpersonal and relationship management skills
- Excellent written and oral communication skills
- Self Starter, willing to work with little supervision
- Creative and innovative.
- Flair for Personal Development & Learning.
- Fluent in local language.
- Presentation skills
- Preferably an indigene
22nd January, 2015.
How to Apply
Interested and qualified candidates should:
Click here to apply online
